All systems are designed to fail. This is what becomes the basis of further innovation.
If you have paid for your order and received a confirmation of payment deduction but no order confirmation mail from our side, here are good steps to follow:
Wait for 30 minutes and check your mail or mobile number for order confirmation.
On rare occasions (<1%), the money isn’t captured by the payment gateway. Your money shall automatically get reflected back in your bank account within 5 working days.
On even rarer occasions, we do receive the money, but the order doesn’t get generated. We do monitor for such instances and will present you with two options, to either help convert the payment into an order or refund the complete amount back to your account.